Last Updated: March 5, 2024
Thank you for shopping at https://noluxestore.com. We appreciate your business and want to ensure your satisfaction with every purchase. Please read this policy carefully before making a purchase.
Refund Policy
1. Eligibility for Refunds
We offer refunds on products that meet the following conditions:
- The item is defective or damaged upon receipt.
- You received the wrong item.
- The product is unused and in its original condition.
2. Time Frame for Refunds
You must notify us of any issues within 30 days from the date of delivery. Requests for refunds after this period may not be accepted.
3. Refund Process
To request a refund, please contact our customer support team at Info@noluxestore.com with the following information:
- Order number
- Description of the issue
- Clear photos or videos showing the defect or damage
We will review your request and, if approved, process the refund to the original payment method within 30 business days.
Return Policy
1. Eligibility for Returns
You can return items under the following conditions:
- The product is unused, undamaged, and in its original packaging.
- You initiate the return within [number of days] days from the date of delivery.
2. Return Process
To initiate a return, please contact our customer support team at info@noluxestore.com with the following information:
- Order number
- Reason for the return
- Clear photos or videos if applicable
Once your return is approved, we will provide you with instructions on how to return the item.
3. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
Exchanges
We currently do not offer exchanges. If you need a different item, size, or color, please return the original item according to our return policy and place a new order.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at info@noluxe.com.